How can I cancel a withdrawal?
If during the withdrawal process, you wish to return your money back to your Viverno account, you have the option to cancel your withdrawal. This is helpful especially if making a withdrawal would cause you to have limited funds on your account and you still want to place certain trades or keep positions open.
If you are on a pc/laptop, please login to your account, click on Payments > History and then click on ‘Cancel’ next to the withdrawal you would like to cancel.
If you are using the Viverno mobile app, click on ‘More’ on the bottom right side > Transactions > Withdrawals, select the withdrawal you wish to cancel and then click on ‘Cancel request’.
Please note that you can cancel the request yourself within 24 hours. If 24 hours passed, you should then email [email protected] and request the cancellation of your withdrawal.