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How can I submit a complaint?

To submit a complaint, please complete the complaint form below

Indicates required fields "*"

Full name and Surname*

Date of Birth*

MM slash DD slash YYYY

Telephone Code*

Telephone Number*

Registered Email Address*

Trading Account Number*

Residential Address

Did you communicate your complaint to our Customer Support Department?*

Yes

Date & Time the issue arose*

Position(s) number(s) under dispute*

Dispute amount*

(please specify the currency)

Brief Description of the Complaint*

Suggested way for the Complaint to be resolved*

Please attach any supporting documentation/evidence such as screenshots, reports, error messages, and error codes (if any) that may help us in the investigation and resolution of the Complaint.

Max. file size: 2 MB.

Please specify the below information:

Email ticket number (if any):*

Date(s) of communication:

Name the Customer Support Representative(s) you were in contact with:

Outcome:*

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Risk Warning: Investments in financial instruments entail risks, the degree of which depends on the nature of each investment. The value of any investment may increase or decrease in value and investors may lose all of their invested capital. In the case of leveraged financial products, losses may even be more than the initial invested capital.

Viverno is the trading name of Viverno Markets Ltd (ex BDSwiss Holding Ltd). Viverno Markets Ltd is authorized and regulated by the Cyprus Securities and Exchange Commission (the “CySEC”, license no. 199/13 and registration no. HE 300153). The address of Viverno Markets Ltd is Apostolou Andrea Street 11, Hyper Tower, 5th Floor, 4007 Mesa Yeitonia, Limassol, Cyprus.

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